Shipping Policy

Shipping Policy – Caelis

Thank you for shopping with Caelis! We’re excited to get your order to you as quickly as possible. Here’s everything you need to know about our shipping process:

Processing Time

  • Orders are typically processed within 7- 14 Business Days  (Monday to Friday, excluding holidays).

  • Once your order is processed, you’ll receive a tracking number via email so you can monitor your package every step of the way.

Shipping Methods & Rates

We offer several shipping options based on your location and urgency:

  • Standard Shipping: Delivery typically within 6-12 business days.

  • International Shipping: Delivery times may vary based on your country and shipping method selected, but typically within 7-14 business days.

Shipping rates are calculated at checkout based on your delivery address, shipping method, and package weight.

Free Shipping

  • We offer free standard shipping on all orders over $15

International Shipping

  • We happily ship internationally to most countries! Shipping rates for international orders will be calculated at checkout.

  • Customs & Duties: International customers are responsible for any customs fees, import taxes, or duties imposed by their country’s laws. These charges are not included in the total at checkout and will be due upon delivery.

Address Accuracy

  • Please double-check your shipping address before finalizing your order. Caelis is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error after placing your order, contact us immediately, and we’ll do our best to assist you!

Shipping Delays

  • While we do our best to ensure timely delivery, please note that shipping times may be impacted by factors outside of our control, such as weather conditions, carrier delays, or customs processing. We appreciate your patience!

Lost or Damaged Items

  • If your order is lost or damaged in transit, please contact us immediately at [ caelisofficial.in@gmail.com ] and provide your order details. We’ll work with you and the carrier to resolve the issue as quickly as possible.

Returns & Exchanges

  • NO return and Exchange

We hope this helps! If you have any other questions or concerns about shipping, feel free to reach out to our support team at caelisofficial.in@gmail.com  We’re here to help!

Thank you for choosing Caelis – your home for all things creative and fandom-inspired!