FAQ
Welcome to the Caelis FAQ section! We’ve gathered answers to some of the most common questions our customers ask. If you don’t find the information you're looking for, feel free to reach out to our customer support team at [caelisofficial.in@gmail.com]
1. What is Caelis?
Caelis is your go-to destination for unique, high-quality products that cater to fans, collectors, and anyone who loves expressing their passions through creative décor and accessories. From anime-inspired lighting to collectibles, we offer a curated selection of items designed to bring your favourite fandoms to life!
2. How can I place an order?
Placing an order at Caelis is simple:
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Browse our collection and add your favourite products to the cart.
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When you’re ready, click on your cart and proceed to checkout.
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Enter your shipping information, choose a payment method, and complete your purchase.
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You’ll receive an order confirmation email shortly after placing your order, and once it ships, You'll receive your order within few days
3. Do you offer international shipping?
Yes! We ship to most countries around the world. Shipping rates will be calculated at checkout based on your location and the shipping method selected.
Note: International customers are responsible for any customs fees, taxes, or import duties that may apply when the package arrives in your country.
4. How long will it take to receive my order?
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Processing Time: Orders are processed within 1-2 business days.
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Shipping Time:
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Standard Shipping: 7-12 business days
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International Shipping: 7-14 business days, depending on your location.
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5. Can I modify or cancel my order after it's placed?
Once an order is placed, we begin processing it as quickly as possible to ensure fast delivery. Unfortunately, we cannot modify or cancel an order after it has been confirmed. However, if you notice an error in your order immediately after purchase, please contact our customer service team at [ cealisofficial.in@gmail.com ] and we will do our best to assist you.
6. Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping or personalized message services. However, many of our products make fantastic gifts, and we’re sure the recipient will appreciate the thoughtful gesture.
7. What if my order is damaged or lost?
If your order is damaged or lost in transit please contact us immediately at [cealisofficial.in@gmail.com]. We’ll work with you and the carrier to resolve the issue, whether that’s arranging for a replacement or initiating a claim for a damaged item.
8. How can I contact customer support?
If you have any questions, concerns, or need assistance with an order, our customer support team is here to help. You can reach us via email at [cealisofficial.in@gmail.com] We aim to respond within 24-48 hours on business days.
9. Can I leave a review for a product I purchased?
Yes, we encourage you to share your thoughts! After your order arrives, you’ll be able to leave a review on our website. We love hearing from our customers, and your feedback helps others make informed decisions.
15. Do you accept international credit cards?
Yes, we accept all major credit cards, including international ones. We also offer additional payment options such as PayPal for your convenience.
Thank you for choosing Caelis! We hope you find exactly what you're looking for. If you have any further questions, don’t hesitate to reach out — we’re here to help!